Your Privacy Matters to Us
Autorates Africa Limited, we’re committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website or services in Kenya. We comply with the Data Protection Act 2019 to keep your information secure. If you have questions, we’re here to help!
- What Information We Collect
– Personal Information: Name, phone number, details via form or WhatsApp.
– KYC Documents: Identification, financial documents for loan applications, requested later.
– Website Data: Cookies, analytics data (e.g., Google Analytics) to improve experience.
- How We Use Your Information
– Match you with financiers and car dealers for loans and vehicles.
– Negotiate better loan rates on your behalf.
– Communicate via phone, WhatsApp, or email about your application.
– Send marketing updates (e.g., loan offers) if you opt in.
– Improve services through analytics.
Note: Opt out of marketing via email unsubscribe or contact us.
- Sharing Your Information
– With explicit consent (form/WhatsApp), we share with:
– Trusted financiers for loan applications.
– Car dealers for vehicle sourcing.
– Service providers (e.g., HubSpot CRM) complying with data protection.
– We do not sell your information.
- Data Security
– We use encryption, access controls, and Kenya-compliant storage (e.g., secure cloud/local servers).
- Data Retention
– Data retained for 5 years after last interaction (e.g., application, marketing opt-out) for services, customer value, and legal compliance. Request deletion earlier via contact.
- Your Rights
– Access, correct, or delete your data.
– Opt out of processing or marketing.
– File complaints with the Office of the Data Protection Commissioner.
– Contact: hello@autoratesafrica.africa.
- Cookies
– Cookies enhance experience (e.g., preferences). Manage via browser settings.
- Contact Us
– Email: hello@autoratesafrica.africa
– Phone: +254740855946
– WhatsApp: +254740855727
– Address: 7th Floor, Pinetree Plaza, Ngong Road, Nairobi, Kenya
- Changes to This Policy
– Updates reflect practice/law changes. Check for latest version.
Last updated: June 23, 2025